Access and support

Request access or tell us what went wrong.

The first release is private. Ask to join the adult preview, or send a support request without including child information.

Request preview access Get product support

Choose what you need

A clear route for every request.

Each choice prepares the same private form so the right person can respond.

Learning or product

Something did not work or make sense

Report a tutor reply, lesson, answer check, saved-progress failure, sign-in problem, performance issue or confusing journey.

Start a private support requestYour report is sent privately. It is not posted to the developer tracker.

Access

You cannot enter the controlled preview

Ask about an invitation, adult evaluator access or a preview account. Do not send passwords, verification codes or identity documents.

Start a private support requestYour report is sent privately. It is not posted to the developer tracker.

Accessibility

A barrier prevents someone from learning

Report keyboard, screen-reader, contrast, text-size, touch-target, motion or lower-powered Android device problems.

Start a private support requestYour report is sent privately. It is not posted to the developer tracker.

Private and sensitive

Security, privacy or unsafe content

Stop the affected journey. Do not publish vulnerability details, credentials, unsafe tutor output or child information.

Start a private support requestYour report is sent privately. It is not posted to the developer tracker.

Private support request

Tell us what you need.

For access, tell us whether you are a parent, teacher, school or evaluator. For support, share the journey and what happened. Never include a learner’s real identity or account information.

A useful report

Give enough context to reproduce the problem.

Screenshots are optional. If you attach one later, crop out names, email addresses, schools, account identifiers and notifications.

1
Journey — sign-in, tutor, lesson, checking, progress or public website.
2
Action — the exact button, answer or step immediately before the issue.
3
Result — the visible message or behaviour, quoted without personal data.
4
Context — device, browser, Android version and whether the issue repeats.

Developers only

The repository tracker is not public support.

It may require repository access. Use it only for non-sensitive implementation work. Never use the tracker for child data, credentials, private security reports or account help.

Open developer issue tracker